Friday, January 07, 2005

The All American Golf Experience - NOT!

So my wife (bless her heart) signed me up as a member of the USGA through a subscription we had to Golf Magazine. I was pondering my game (or lack thereof) and once again returned to the idea that better clubs would mean lower scores. When wouldn’t you know it, USGA had apparently sold my contact information to a flim-flam organization presenting itself as “All American Golf Experience”.

They told me they were “testing” clubs and as a member of USGA, I was eligible to become one of their field testers. They would send me a set of clubs which I could use for 90 days. For my part, I agreed to play at least once a week with the clubs and at the end of 90 days I would ship the clubs back in the pre-paid package. I also agreed to spend 1 hour with their golf club technicians answering questions about my experience with the clubs. “Great!” I said, “Sign me up.”

So I spent about an hour on the phone with them as they took down some measurements (my height, weight, how many inches from the tips of my fingers to the floor, etc), discussed my golf game, and got my address. Finally, when I thought we were done, they asked for my credit card information. “Why?” I asked.

“This is just to insure that we get the clubs back. We bill your credit card for $990.00 dollars and then, at the end of 90 days, you can choose to keep the clubs or send them back for a full refund." And being the stupid bad golfer that I am, I gave them my credit card number.

About a week later the clubs arrive. Now, I’m such a bad golfer I couldn’t really tell if they were any good. But I did notice all the nice labels imbedded in the club heads fell off. An All American Golf Experience representative called me a few days later and asked me if I received the clubs. They also informed me that for every person I recommended to them who also “tested” the clubs, I would receive 10% off the price. If I got 10 people to “test” them, I would get the clubs for free. So much for the perks of being a USGA member.

To make a long story short, at the end of 90 I called them for my 1 hour conversation. It turns out that conversation was not with their golf club technicians but was really a 1 hour talk with their high-pressure sales department. In the meantime, I’d been reading a number of posts in news groups about people who fell for this scam, returned the clubs, and never got their credit cards refunded. I figured I didn't want to send the clubs back and end up empty handed, so I negotiated a price of $250.00 for the clubs. The agreement was that I would keep the clubs and they’d refund my credit card $740.00. It took about 9 months and 20 phone calls, but they finally did process my refund.

I still have those clubs and I still use them. I’m still so bad I don’t know if they’re any good, but on the bright side, no one laughs at me when I’m at the driving range (see previous post).



Anonymous said...

I am somewhat surprised the USGA would sell contact information. I have been a member for a couple of years and have seen no increase in golf marketing activity.

Rob said...

That's a good point. I should probably edit this article, because in retrospect, there's no telling where this company got my contact information from. They said it was because I was a USGA member, but who knows? I've subscribe to a number of golf magazines over the years, so they could have received my contract info from anywhere.

dc said...

I would appreciate any information about All American Golf Experience or it's owner Jason Moreau email

Anonymous said...

Great blog you have! I really enjoyed it. I heard of a great site that is giving away a free set of Nike Golf Clubs. I think your readers will enjoy it. Just click the link below and enter your Zip Code to see if you qualify!
Free Nike Golf Clubs!

Anonymous said...

I'd have to say that I agree with you 100%. You might like this electric golf cart golf site that I came across. Thanks again for your insight.

real estate expert said...

Pop goes the Housing Bubble? A Florida subdivision -- the Boca Country Club -- characterizes the area, the problem, and the answer. Read more …

joe said...

Hi there,

I really enjoy browsing around the web you sur find some interesting sites.

Today I was looking for information on golf cart accessory when I came across your site.

I sure enjoyed the read.

Keep up the good work

golf cart accessory

joe said...

Hello there,

Great Blog! I really enjoyed my visit, although I was searching for info on used golf cart and we dont exactly match it was worth the time spent.

Keep it up

used golf cart

Hey there said...

Hey there was just blogging and saw your blog and thought it was nice so I should drop in and say Hey there. Anyways I would be interested in exchanging links if you are up for it.